299bat com Privacy Policy — Our Commitment to Protecting Your Data

1Introduction

299bat com ("we", "us", "the platform") fully respects your privacy. This Privacy Policy ("Policy") explains how 299bat com collects, uses, stores, and protects your personal information.

By using our website or mobile application, you agree to this Privacy Policy. If you have any objections, please contact us or discontinue use of the platform.

2What Information We Collect

299bat com collects two types of information from you — data you provide directly and data collected automatically.

Information you provide directly:

• Full name, date of birth, and gender
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID or passport details for KYC verification
• Payment details (bKash/Nagad/Rocket number)
• Messages and complaints submitted to support

Automatically collected information:

• IP address and device type
• Browser type and operating system
• Time spent on the platform and pages visited
• Betting history and transaction records
• Login time and location data

3How We Use Your Information

299bat com uses the information it collects for the following purposes.

299bat com never sells your personal data to advertisers or uses it for personal profiling.

4How Long We Retain Your Data

299bat com does not retain your data for longer than necessary.

• Data for active accounts is retained for as long as the account remains open.
• Following account closure, transaction records may be retained for up to 5 years as required by law.
• KYC documents are retained for a specified period in accordance with regulatory requirements.
• Support chat records are retained for up to 2 years.
• If you withdraw your marketing consent, the relevant data will be deleted within 30 days.

5Sharing Information with Third Parties

299bat com does not sell your data to third parties. However, certain information may be shared in the limited circumstances described below.

• Payment Processor: Necessary data is shared with payment gateways such as bKash, Nagad, and Rocket to process transactions.
• Regulatory Authority: Information may be disclosed to relevant authorities in compliance with legal obligations or court orders.
• Technology Service Provider: Server hosting and cloud service providers are granted access to data only under strict confidentiality agreements.
• Fraud Prevention: Limited data may be shared with security partners to help detect and prevent fraud.

Even in such cases, 299bat com ensures that third parties use your information only for the specified purpose and do not retain it beyond what is necessary.

6Cookie Policy

The 299bat com website and app use cookies to enhance your experience.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to understand site performance and user behavior.
• Marketing Cookies: Used to display relevant promotional content to you.

7Your Privacy Rights

Every member of 299bat com has the following rights over their personal data.

To exercise these rights support@299batcom.wsto reach us by email. We will respond within 30 business days.

8Children's Privacy

299bat com strictly does not provide services to anyone under the age of 18. We do not knowingly collect or store personal information from minors.

If we discover that a minor's data has been collected inadvertently, the account will be closed immediately and all associated data will be deleted.

9Security Measures

299bat com employs industry-leading technical and organizational measures to keep your data secure.

• 256-bit SSL/TLS encryption is applied to all data transfers.
• Passwords are stored using an industry-standard hashing algorithm (bcrypt).
• Multi-layer firewalls are in place to prevent unauthorized access to our servers.
• Regular security audits and penetration testing are conducted.
• Automated alerts are triggered for any suspicious login activity.
• Data backups are regularly stored on secure servers.

Please note, however, that no organization can guarantee 100% security on the internet. You can also help protect your account by using a strong password and keeping your login credentials confidential.

10Changes to the Privacy Policy

299bat com may update this Privacy Policy from time to time. Any changes will take effect as soon as the revised policy is published on the website.

For significant changes, we will send advance notice to your registered mobile number or email. Continued use of the platform after the updated policy is published will be considered acceptance of the new terms.

The date of the most recent privacy policy update will always be displayed at the top of this page.

11Contact Us

For any privacy-related questions, complaints, or requests, please don't hesitate to get in touch with us.

We aim to respond to all inquiries within 30 business days. Urgent security matters are typically addressed within 24 hours.